Refund policy

🌿 Return & Refund Policy

At Sparrow and Thread, we care deeply about your experience. Each piece is handmade with love, and your satisfaction is important to us. Please read our return policy below:

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✅ Returns & Refunds

Within 14 Days of Delivery
• You may return your item for a full refund, no questions asked.
• Return shipping is the buyer's responsibility.

Between 15–30 Days
• Items returned between day 15 and day 30 are eligible for 75% store credit.
• Return shipping is still the buyer’s responsibility.

After 30 Days
• Returns and refunds are not accepted after 30 days from delivery.

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🛠 Damaged or Defective Items

If your item arrives damaged, we’re so sorry!
• Please email us with photos of the damage within 3 days of delivery.
• We will remake and reship your item at no cost to you.

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📬 How to Start a Return

Email us at hello@sparrowandthread.co with your order number and reason for return. We’ll guide you through the simple return process!